Customer Testimonials
Excellent service, customer service, everyone friendly. They explained everything about my loan, warranty. Thank you guys.
Great experience, if your trying to buy a vehicle used or new go to ROESCH FORD and ask for Alex, he?s very professional and very nice, I will recommend him to anyone
Very pleasant atmosphere and the hard working staff that makes it all happen service advisors, service technicians, parts department, billing dept. and cashiers, & sales and to add that I have a quite long history with Roesch i can honestly say that all though i had one bad experience with the service department that was swiftly rectified by means of the service manager overall I would recommend Roesch dealership to any of my family members and associates , lastly I must say kudos to service advisor ( Jessica Mamahua ) & service director ( Adam Jaswilko ).
Easy to work with. Kept in contact with me during the entire transaction. Quick response to any and all paperwork.
Very professional and honest service. Always take good care of customers issues and concerns promptly.
Overall went well service friendly and always helpful
They took care of our recall and returned the car to us very fast. They were kind and respectful.
Dealership was very friendly and transparent. I really liked Dave Roesch and Rory from the dealership. I am glad i made my decision to go with them for my Ford MachE booking compared to another dealer. where i had bad experiences.
No issues at all. Got my car done quickly. They fit me in due to the problem.
With all the delays going on in the world with buying a new car Roesch Ford kept me up to date with the status of my Explorer order. It took awhile for me to get my car but it is not there fault. I would recommend Roesch Ford to anyone buying a new vehicle.
Christopher in service was good to work with. work was done quickly.
Made us feel like Family! Justen was extremely knowledgeable when selling us our F150 ops! We absolutely love our truck! Thanks again for putting all the time and effort for helping us make the decision to purchase this beautiful truck!
Excellent service from start to finish. Diego was helpful, both shuttle drivers were kind and Kim-Possible was courteous.
Came in late in the day for an oil change and no appointment. Was (fairly) warned it could be a couple of hours. I think I may have gotten it back sooner than that. Truck didn't really need a wash, but a vacuuming would've been nice.
I had purchased my new car in March, 2022. When I approached the service area, I was surprised it was under construction and wasn't too sure where I was to go. Someone in a car pointed to the Volkswagen garage. It would have been nice if that information had been given me on my phone call to set up my service appointment.
Always on time and typically the work is completely done. Diego was honest and transparent.
All can say it was a great experience to purchase a van from them I recommend Mike who help me with the purchase but they have a great team will come back again I do recommend this dealership /the finance person name Sam he was good person to work with
Rory, Ray and Diego are extraordinarily helpful in walking me through the sales and even service process.
Excellent customer service and professional staff who are very friendly and treat you like family!
I was very happy to picking up a new car from the tailor they were very helpful very nice people
ANTHONY C. BEST SALESMAN! HE IS HONEST, AND TRANSPARENT. HE'S GENUINE, NO PRESSURE IN MAKING ANY PURCHASE. HE GOES OUT OF HIS WAY TO ACCOMMODATE ANY ISSUES. BIG OR SMALL. I WISH I KNEW MORE PEOPLE LIKE HIM IN LIFE. I HAD 2 OCCASIONS WITH MY USED VEHICLE (VERY MINOR) NOT AT ALL HIS FAULT OR THE DEALERSHIP. 1- THE TIRE HAD A SLOW LEAK. HE CAME TO MY HOUSE, BROUGHT A GORGEOUS LOANER TRUCK. 2-SOMEONE LEFT THE INTERIOR LIGHT ON, DRAINED THE BATTERY, AND ANTHONY CAME TO MY RESCUE, CAME TO MY JOB AND JUMPED MY TRUCK! HAD ME ...
Great place great people excellent service and sales
Work was done in a timely manner. Appreciate the great communication with service writer and manager.
This dealership is awesome! My salesperson, Ozzie is amazing! He was very helpful and knowledgeable and took time to answer all my questions. He was kind enough to show me every feature on my new Bronco, which I absolutely love! The staff is wonderful! I truly had a great experience!
Family owned business and it shows. Could not be happier with my purchase of a 2022 Ford Maverick. From the sales team to Finance it could not of been a nicer and pleasurable experience. Thank you Roesch Ford:
I have purchased and leased numerous vehicles through this dealership, and never had an issue!
Good communication. Friendly and attentive to the needs at hand. Quality workmanship on a major job.
This dealership is amazing. Had very nice people wanting to help buy my first car from the dealership.
Outstanding customer service from the very beginning. Sales team made sure all my questions and needs got addressed in timely manner. Worked with me to get a fair offer for my trade in and a great deal with the vehicle I purchased. Great experience overall. Highly recommended!
I went to several dealerships before finding Sam and Dave at Rosech. Not only did they help me get into my dream Bronco Sport, it never felt like the typical “nightmare car buying experience”. I’ll be driving out of my way for service and anything else I need from Ford. This place is amazing. Don’t waste your time elsewhere in Chicagoland.
i found the dealership was very helpful and easy to deal with. Especially Justen Payne my salesperson was very help full and friendly. I will go back again if I purchase another vehicle.
With coupon very good price. Ordered service on web, not very easy, pick a service and could not add another service, had to follow-up with phone call.
Great service dept, Joe was very helpful. Explained everything and work was done promptly. Would come back again and refer family and friends.
The person (I can’t remember her name ; female) was so courteous and pleasant to talk to about my reason for service and time for completion of work. The waiting room was very nice, clean, and comfortable which made the wait not so inconvenient. Thank you for that.
Alex and staff were great to deal with. Had to visit quite a few dealerships before finding honest reputable people.
Excellent service and made buying a new car easy.Roesch sales team reviewed new car and explained all functions. Purchased car at dealership.
Appreciate Nicholas the salesman very good with help went into full detail about the truck and functions quickest time to answer questions that I needed answers and was always available even after the cell when I had questions to ask
Great team of people running the front desk area who are extremely courteous. The service was quick and detailed. One of the few Ford service centers that has been this detailed oriented.
I just had the best experience I’ve ever had at any dealer anywhere ever. I went in to sell my car and not only did they give me an Ultra fair offer, but way beyond that. I definitely 110% recommend this dealer to everyone, not just to sell but to buy. I have purchased 4 cars from them and will definitely make sure that the next one I buy is from Roesch Ford. I bought this beautifully Awesome Ford Explorer Ridgeline Edition and I couldn’t be happier with the whole process, they even stayed later than closing and put my ...
Just bought a car there! I have a bit of mileage on me and I have suffered thru the dealer car buying ordeals before, and I can honestly say this was the most pleasant and painless car buying experience ever. I like that its a family business and everyone was just great. They've been around for a long time and I can see why. Nice old fashioned face to face contact - no anonymous internet sale where they deliver, but I believe you could do it that way if you want. I plan to recommend them to everyone and ...
The staff at Roesch were extremely helpful and great to deal with from start to finish. This is the third vehicle that I have purchased from Roesch Ford, and I shall continue to do so.
They are very helpful, answered all our questions and worked with us on getting the perfect family vehicle! This is 2nd car we bought from this dealership and have sent family to them in past!
Probably bought over 25 vehicles from the Roesch Family over the years starting with Larry Roesch. I like dealing with a family-owned business. My wife even worked for the agency at one time years ago.
Justen at Roesch Ford was super helpful, knowledgeable, and accommodating! I requested a different color Ford Edge, which was not on their lot and he made it happen! Great communication, not pushy, and nice. Thank you for the great car shopping experience! We will be back to purchase our next vehicle form you guys!
Thank you to Tracee Wilson for being so helpful and also for keeping me notified on what my car had.
They worked well as a team and at the end of the day I was very happy with the results. I was impressed especially with David Roesch, General Sales Mngr., as to how unassuming and principled he was.
The service was great! Very quick response. I was kept updated about my vehicle.All of my issues were resolved. I got my car back fast.
I've gone to Roesch Ford for 7 years and always had good experiences in service. Drop off is easy, communication is always great, and the waiting room is well stocked and very comfortable.
Our service rep, Joe, kept us informed and made recommendations.
Best purchase experience I’ve ever received! As a first time buyer at roesch Ford, it was definitely the easiest and most convenient car purchase I’ve ever made.
Tracy and Troy are amazing!! They got my car right in for service they made sure I hand a loaner available. They answered and explained everything I needed to know.
Great sales team.Alex was the best of help with everything. Everyone made me feel comfortable. No pushing.Also me first time buying a car from them Thx again Anthony Sinacola
Wonderful!! So helpful and respectfull. Anthony Carioscia was absolutely the best sales person we ever had there at Roesch!! We will definitely be back to buy.
I have used this dealership for several years and they take care of there customers.
Staff was Very professional and courteous to me when I brought my vehicle in for service. They explained what they were doing and advised on future service. Also had the service completed in a very quick amount of time.
Tracee was great. She gave a thorough explanation of what was needed and helped look for the best options. She courteous and polite. I enjoyed my visit.
We always receive the very best service from Roesch Ford. Kyle updates & explains everything so we'll. I highly recommend Roesch Ford service department, they're a great team!
Phenomenal experience. I hate car buying. These guys made it easy. Flew in from out of state to buy the car. Great facility. Great people. Not pushy.
Great shopping experience overall. Knowledgeable and friendly team. Very clean and sanitized location.
Nick is the man. We seal the deal smoothly, made my car buying experience easy like a breath of fresh air.
Alex was great! Kept me updated on my repairs at all times. Everything I asked for was done.
My two experiences have been with the Service Dept only. I dealt with Todd and several others, all of whom were friendly, knowledgeable, and pleasant to deal with. Their facility is spotless. I have a Mustang GT showcar, and they took care of it as I would myself. I have had bad experiences at other dealership service depts, but I have no anxiety about bringing my car to Roesch for service. It's refreshing to see people who actually treat your car with care.
Justin, Ozzy, and Ashley were great to work with. The car was was what I expected. The extra care from the team at Roesch Ford made the car buying low stress.
So far so good customer service always attentive keep up the good work so we can bring back what real customer service use to be (servicing paying customers). Thank you
it's just what I expect and wish to get from all service entities Imust deal with!.....so I'm happy1
I brought my 2018 Ford Explorer in after a check engine light came on. Alex and the team in service did a great job of finding and fixing the issue with the battery causing the warning light. They were also able to find the source of a squeak coming from the rear of the vehicle that had been annoying me for months. Very convenient hours for service and a super easy online scheduler to make the appointment. The shuttle service to work was also greatly appreciated. Highly recommended service department.
Didn't expect alignment charge. $15 coupon came in mail next day after work was done!
Great service prompt turnaround only problem was I wanted the map upgrade but they couldn’t do It. I don’t understand why they can’t do this
Nick was amazing! I would recommend anyone I know in need of purchasing a car to see Nick. He was extremely nice, knowledgeable and never pushy. Truly the best, and easiest experience because of Nick.
We had a wonderful experience purchasing our 2015 Ford Focus at Roesch Ford on 9/21/2020. Our salesman, Anthony Carioscia, was great. He was very helpful and knowledgeable without being pushy, as well as being genuinely polite. The buying process was quick and easy and all who participated in this process added to our positive experience.
Everyone at this dealership was great! Very knowledgeable and helpful. They took time to answer every question I had and show me ever feature on my new truck. There was no pressure which is nice when shopping for a new vehicle. I truly felt as though I was buying from a friend. Plus it was the best deal around! Thanks I'm loving the new truck!
Had a great interaction with Justein and his teammates
Sales Representative Rob Bates was quick to respond to all my questions and to my requested changes to the vehicle. When we arrived to pick up the vehicle it was clean and ready to go. Rob instructed us on operation and maintenance and with paperwork prepared ahead of time, he had us on our way quickly. He was very kind and knowledgeable and followed up to make sure we were satisfied and all was working well. Rob made it an enjoyable experience and we would definitely recommend Roesch Ford.
Everyone I dealt with at the Roesch Ford service department was professional and helpful. I contacted them concerning a used Lincoln MKX I was considering purchasing to find out if they serviced Lincoln products. I was assured they did and I have not been disappointed.
I've bought many, many vehicles over the course of a 65 year lifetime, and can honestly say that my sales rep. Mark Bialik truly made this, one of the best experiences of that lifetime. A great guy, hope I can deal with him again in the future.
Very satisfied with a purchase of 2019 Ford Edge. I would buy my next car there again for sure.
I just bought a 2020 Ford Ranger from Roesch Ford. I can not tell you how happy i am to have gone there. Everyone is very friendly and there was no pressure at all. On Saturday I first talked to Chris on the online side. He was very nice and helpful. Then when i showed up i was greeted by Nick Petrasz. He was very friendly and knowledgeable. He also never pressured me. I test drove 2 vehicles. A ranger and an edge. I ended up loving the ranger. Nick walked me through my options. And I met Ray (Reynolds I believe ). ...
Special thanks to Nicholas Moore for turning a disappointing situation with the hood of a 2016 Ford Explorer, into a positive solution! Great job! Great listener and problem solver!
Phenomenal customer service from online chat with (Ashley) to coming working with Nick to closing the deal in finance with Sam and conversations with Dave the entire team at Roesch exceeded my expectations. Whole process completed in less than 3 hours. Impressive!
Phenomenal service from the start to finish from the entire team at Roesch. Exceeded all my expectations. No pressure sales and very informative on the vehicle absolutely went above and beyond all expectations I had. Thank you!
You guys are the best. Don’t change anything. Your service manager dose a fantastic job. Keep up the excellent job that you do. I like the new faces.
Customer service is outstanding , the tech expanded why and how on this particular recall again the service is outstanding.
I took my ford escape in for an oil change. The service desk was very friendly and helpful to me. They also ran my vin number and noticed a software update that needed to be done as well which the took care of, I got great service! My car found a new home for service from now on!
I went in knowing what I wanted for a vehicle and the dealership made it easy for me to complete the deal. Nick was polite and professional making it a hassle free deal.
The Service department was fast and efficient for my last oil change. Nicolas was great to work with for my service needs. I recommend this service department.
Roesch Ford gave me a great experience in buying a car. The sales people are knowledgeable and friendly. The whole experience was pleasant from setting up the appointment to buying the car of my choice. All of this during a pandemic. They followed all the health guidelines and still made the experience good. I am a very happy customer.
My service specialist was great! He took time explaining my contract of details I wasn’t aware of. Very very pleased. I’ll be returning for my next visit
It’s a good Dealer for buying a car I recommend to everybody these guys treat you like a champion the best service in the area👍🏼
We just bought F-150 Lariat 2020 from Roesch Ford and we had very good experience with them. Helpful and patient. Definitely we recommend who is looking for Ford to work with them because really in the end you will get what you are looking for. Great job guys. Big thanks to Dave
Great service again! I had a few routine maintenance items completed and an electrical problem. I was relieved to find that the electrical issue only required a new switch. I have used this dealership for years and have never been disappointed with their service.
I recently worked with Brian Swat and the Owner of my company to add two new vehicles to our fleet. Brian was a pleasure to work with and his team went the extra mile to make sure we got what we wanted. I highly recommend Brian and the Commercial Division of Roesch Ford if you are looking for a new vehicle for your company!!!!!!
My car is only 2 years old, and has two sunroofs. After finding the driver's side carpets soaking wet, I dropped it off at the dealers. It took 2 weeks to find and resolve the issue, and luckily all of this took place during the pandemic so I didn't really need my car much. Turned out to be the rear sunroof seals were leaking. That entire sunroof was replaced under warranty, and life is good. Carpets are dried out, no odor. Nicholas was wonderful, as informative as he could possibly be, keeping me up to date. A very nice place ...
Nick the young man who checked me in was very very accommodating he went out of his way to help me make sure all the work that done and make sure I got my car back in a timely matter I think he deserves a raise
These are definitely the trustworthy guys to go to! They took excellent care of my car & serviced it perfectly! Also ask for Trevor, he’s great! Absolutely honest and upfront with you about your options as well as no typical service shop pressure to add additional services. I will for sure be a forever returning customer now! Thanks Trevor and team!
Excellent service, from the time I arrived I had a pleasant welcome from the service representative and gave me information I needed to know for my next visit..
My wife and I live in a senior residential facility. Because of the pandemic we are asked to stay inside the building. My car was due for service. I received a mailing from Roesch Ford offering pickup and delivery service for my car. I called and made an appointment. The car was picked up, serviced, and returned in only a few hours. Excellent service.
very efficient and quick. I get there with my car for an oil change and tire rotation and the tech lets me know what I should have done now and what can wait; I like this process
Love the car and the sales team! Was in and out with a hassle free experience. This is our 2nd purchase from Roesch in the last 2 years.
I received a recall notice on my F 150. When I called to schedule a time, I was able get a convenient time. I have been working an odd shift lately, and it was a perfect appointment. I did mention that I needed to have the vehicle by a certain time, and they were able to make it happen. I really appreciated the shuttle service that was offered. Trevor did a great job as far as working with me, he is fantastic! I have worked with him before, and he continues to do a great job.
A little slow to get started but understandable with the Pandemic constraints, once started they did great job identifying the problem having gone out of their way (calling my oil change servicer to get history) to make sure the problem was properly diagnosed and corrected. Appreciated the service and highly recommend.
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