Customer Testimonials
Alex at the Truck Center was really great during the order, purchase and delivery process
Great service, bought the car for my son before the holidays. After three weeks the car wouldn't start, figured it was the battery but wanted to make sure. Brought it in they changed the battery and did a diagnostic to make sure. Bottom line, no warranty, they could have charged something, but didn't. Good peopl e
Super nice, professional, fast and very accommodating! Was in and out in less than an hour!
Great experience,very professional people and service,everyone was very helpful and friendly,Diego explained everything thoroughly and answered all of my questions,you have a great team.
I am very happy with the quick transaction and very good service. Justin selesmen is the best
Service was quick and was kept informed on time frame as the work was being completed.
Diego is first class in customer service. Really makes effort to accommodate the customers needs.
Very good customer service , everything like l expected in the time that had for the service
Very pleased with his help. I feel he did his best to keep my car running.
They were able to perform the software update recall on my truck after some difficulties. There could have been better communication but we got it resolved.
Good attitude profesional Good humor Friendly Clean shop Like the way things are explained Thank you
Came in for an oil change, which was completed extremely quickly. An issue with us never having transferred the warranty over from my in-laws was brought to our attention. The staff, Randy in particular, was very helpful in getting everything straightened out. We've never had a problem with this dealership, the service work, salesmen, or any of the employees. Nothing but great experiences here. Thank you.
Things went smoothly no issues with the dealership or truck. But went in for just an oil change.
All was wonderful until all was near complete; at that point out of the blue I was told my batter was low and would need replacing soon. He than asked if I wanted them to "pop in" a new one for $275. Maybe that is what a battery costs but I just wasn't ready to do that at the moment. Sure I am wrong but it almost seemed as if I was being marked because of my age. Still think your service is great.
I’m a one man one truck company and Ryan understands that the truck can’t be down long. He got me in and out in a reasonable amount of time and kept me up to date with the findings and repair cost
People were fine. All friendly. I had made an appointment for 7:30 AM and arrived about 10 minutes early. Oil change and tire rotation took 1 hour and 10 minutes. That is far too long considering that I had made an appointment with what I wanted to have completed. I told them in advance when I made the appointment that I would wait in the waiting area. Your free coffee is good but not enough for me to justify sitting for over an hour for a simple procedure.
Great customer care ,I was very happy with the service .I put your canopy on the east side 40 years ago. Long time I have been going to Roesch.
Rory was great to work with. The service/prep for the vehicle was not impressive. This was a used 2023 cargo van with only 2,500 miles which I traveled 175 miles to pickup. So all communication was done via phone online pictures. I had requested that they remove all the custom fixtures that were bolted down in the cargo space. They did remove fixtures but left all the holes exposed to the outside! This got fixed per my request. They also failed to fix a very fixable mud flap which was hanging loose and about to fall off. This was also fixed per ...
Had a great experience with Nick. He took the time to find what I was looking for and more. Thanks again
Rob was very professional and courteous. He located my truck and body immediately. A real gentlleman
Super nice guy in service. No issues . Thanks for the work. See you next time
Dealership was professional, prompt and fair. Have bought a few vehicles over the years and consider them best Ford experience.
From start to finish Nick the salesman was very proactive and thorough with my experience. Dave Roesch was a pleasure to talk to throughout my time and Sam in Financing was also a pleasure to work with. Overall Larry Roesch Ford is the place to buy or lease your new vehicle. I felt right at home.
I am very happy with the way this dealer took care of me and resolved what was wrong with the car. Very friendly staff.
Randy is a gracious gentleman with EXCELLENT customer service. He has taken care of me in the past and earned my trust and respect. These days you don’t find good customer service as in past days however Randy is an exception and an asset to Roesh Ford. He is always attentive, honest and nice to work with.
Fast and professional service. Jessica is very friendly and easy to schedule maintenance on my 4 Firds
Excellent from start to finish—no wonder they’ve been around for 100 years! We bought a Ford Mach-E at the beginning of this month because Roesch Ford gave us a competitive price. However, it was the experience that made the deal that much better. The staff could not have been more courteous and professional. Everyone seemed like they were genuinely happy to be there to the extent that I wasn’t sure if I should just buy a car but perhaps also apply for a job. Rory was very thorough in explaining the features of the car and was very ...
Very nice dealer ship all ways take care of me very clean and the staff is A plus
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This dealer is friendly and helpful. Great follow up and continued communication on outstanding items, not just about sales.
Great experience. Very easy to set up an appointment. I got in and out in one and half hour.
Randy Holder and the service department have been great to work with. Fair and diligent.
Rob Bates = Superb! Roesch Ford - commercial vehicle sales = First class experience They are a great dealership. I fully recommend them for a commercial vehicle purchase.
I have always had great experiences with Roesch from the sales people to the service department. I would highly recommend this dealership.
He did a great job. Thank you. I needed a battery and they did the work in 30 min. Perfect.
The first dealership I visited that day left me with a bad taste in my mouth, but my time at Roesch washed it right out. Thanks for the help, Ozzie!
Roesch was the best dealership I went to all month. As someone in the market for a new EV but with little urgency, I was able to experience many dealerships. Justen P. from sales was incredible. He didn’t pressure us. He answered all of our questions. He anticipated other questions and gave us vital information for making our decision. He also believes in the product he’s selling and shows that by driving one, so he was speaking from experience. I will return to Justen in the future when I’m in the market for a vehicle, and I’...
Diego has taken care of me quickly when I was in a bind. Without an appointment, I was back on the road in 2 hours. Thank you!
My Salesman Justin was excellent. Very informative to my concerns. Made me feel good about the deal.
I always enjoy bringing my car for service. Service is always on time and people there are friendly
Nice clean waiting room. Friendly service. Thank you. David was excellent and stayed on top of the service
Outstanding service ❗️
2022 Red Explorer ST, a few items. I booked this appointment on Ford Pass App for The Works Package, I only ended up with an oil change. I recently used the towing hitch to pull a fairly heavy trailer for a 5-week work project and wanted to ensure condition of my brakes, suspension, tires were still good. Technician performed oil change and did not provide additional inspection feedback on brakes, suspension, tires. I did not receive a carwash as I was told water (something) was down. Also needed assistance with Sync 3 Navigation Update on my USB stick. Service Rep tried to ...
Alex took good care of me. He was very pleasant and explained things well. Service with a smile. My only reservation is that it took so long. I pulled in at 10:30 and did not get done til 1:30 for an oil change and a new battery. As luck would have it, after picking up my vehicle and parking on the street, a neighbor hit my car and ruined my rear tire. David explained the multipoint inspection print out to me with regards to my tires. He took the time out and was very helpful.
Nick and the team were fair, prompt and efficient. It was a great buying experience.
I have been working with Justin for over 3 years he makes the purchasing experience a breeze
My car and I were very well taken care of. Diego was very nice and very helpful.
Randy was was good and the recall was taken care of. I was surprised about the lug nuts having to be replaced . Surprising there is not a recall for it since it sounds like a manufacturer problem.
I recently took my car in for service and a couple of recalls. Diego was amazing during the whole process and secured a loaner for me to have peace of mind while my car was being worked on. Diego kept me informed on status of service and what the next steps would be. Thanks to the team that worked on my car. Definitely recommend your service department.
Great service. Diego kept me informed thru the process. I really appreciate the pick up service, it is very convenient.
No pressure from these people 10 plus rating. I will recommend to everyone to Nick
Everyone at Roesch was great, starting with Kobe in Parts who sourced my tires, Randy and Alex who managed the installation and alignment, Kristin at the cashier desk who corrected my email address and Ford Rewards ID in Roesch’s records; even the outsourced shuttle driver who was polite and efficient. Thank you!!
After having gone to another Ford dealer about a week prior, and having a non-successful experience, we stopped in a Roesch Ford. Having been a prior Roesch customer, it had been a while since purchasing from them. This experience was perfection. Nick Petrasz greeted us for our appointment. He was kind, calm, and patient. After looking at and driving 3 different Bronco Sports, we finally settled on the one we liked best. Nick walked us through the payment process, negotiated with us to get the price point we needed to be, and ultimately earned our business. Sam Mellenthin in finance was ...
Justen and the Roesch team provided me with a great experience buying my first brand new car. Grateful to them for the stress free environment.
Service was great. Salesman was awesome. Very knowledgeable, everyone was very friendly can’t complain. Had the best experience
Great customer service. This is the second time we have purchased from Roesch Ford and same service both times - outstanding in all areas. Justen is a great person. Easy going no nonsense dealership.
Always 5 stars ⭐️! My service representative was just the nicest guy! ( cool mustache guy! ) Excellent!
Good service and well taken care of by service dept. employee Alex.I would recommend Roesch Ford for your auto care.
Great service. Very helpful. Xx xx xx xx xx x. C c cxc d d d
Rorschach Ford and Diego Carrillo delivered outstanding, completely professional service and customer care. Highly recommended.
Roach Ford and Diego Carrillo delivered outstanding, completely professional service and customer care. Highly recommended.
Friendly staff and work was done to satisfaction. No added costs. Best service is customer drop off of car. Thank you.
Helped save time by picking up the work vehicles at the location and returning them once service is complete.
My wife and I had a great experience. One of the friendliest and most helpful dealerships we’ve dealt with.
We've had a great experience with salesman Nick Petrasz. We'd been looking for a used Mustang Mach-e and found one that had just arrived at their lot. Nick showed us how to use all the features during a test drive and even suggested we take it on the expressway so we could see Blue Cruise in action. Nick is not a high pressure salesman. I went in with a price in mind and was happy that we got there, which included a trade. All was pretty efficient and straight-forward. Since the day of sale, Nick has checked in ...
Nick and the rest of the crew was very helpful, knowledgeable, and patient showing me different vehicles , telling me pros and cons of different vehicles and mainly keeping me in my budget , thanks to everyone , everything went smoothly , even Alex helped me get both vehicles home
Every service experience has been great and the personnel are always friendly.
Fast and courteous service experience. Comfortable waiting area with fresh coffee and soft drinks available.
Great job by the full dealership Rory and Rob where phenomenal
Great service-everyone was so friendly-and Nick went out of his way to make sure the transition went smoothly-Thank you A Loyal Ford/Roesch Customer!
Randy was very professional. Work was completed as promised. It was great to have my vehicle delivered on time as I was told it would be.
Extremely helpful and worked with me on finances to pay for repairs on my car
Great work / Great Customer service!! Thank you to Mr. Eric Thuemmel, Commercial Truck Center Service Advisor for all the updates. I wish every service center was like Roesch Ford Truck Center... you earned our business and we appreciate you getting us back on the road as quick as you have.
Great service from the Service writers as well as Luis the technician that worked on my vehicle
Great job everyone at Roesch Ford! Fast and prompt service! Thank you for making my visit smooth!
Ozzie was a pleasure to work with. Purchase and trade in was simple and fast. Financing was easy and quick.
Sam and Osmin were legends
They were very nice and the service was outstanding!!!
The people could not have been kinder. They made the purchase very easy
I worked with Nick Petrasz and Dave Roesch and they both were great they honestly exceeded my expectations. I would text Nick frequently and he would always reply in a timely manner, and he always had a great attitude. I really appreciate everything he did for me and i will recommend him 100%.
Had a great buying experience with Justen as my sales representative. I recommend that anyone looking to buy a vehicle give Roesch Ford an opportunity to earn your business.
Justen is great to work with, explains everything well and wants the best vehicle for you.
Our salesperson Nick was very helpful and knowledgeable. Thanks
Have my 19 F150 serviced here. Very happy with the oil change and multi-point inspection. Honest recommendations on future repairs that may be needed. Highly recommended to have your Ford vehicles serviced here.
Michael Ober did a great job on used ford f150 i purchased Everything went smooth as could be
Good experience. Nick was great! Everyone else were very nice too. For the most part everything went well. The financing part should not take as long as it should. Especially when financing and commitment had already been established.
Great people! Very informative, non-invasive, and educational folks that help you every step of the way. Dave, Sam, and Mayo were all spectacular and have been going above and beyond to ensure I'm satisfied and leaving the place in a better mood than when I walked in. Big shoutout to you guys and the work you do!
Michael Ober helped me with my purchase of a used Transit van. Michael was professional and very accommodating, going out of his was to make sure I had the exact van I wanted, and even staying late on Labor day weekend to finish the sale same day. At no point did he exert any pressure on me. He made it very clear that his goal was to make sure I was happy and satisfied with my purchase decision. Thanks Mike, Ray, and the rest of the Roesch Ford team. I don't think I've ever said this after buying ...
Justen did an excellent job! From the second we walked in the store he greeted us right away. He was attentive and knowledgeable and made sure I was comfortable and satisfied with everything along the buying process. His upbeat and engaged personality was a plus. I highly recommend Roesch Ford, Ray and Sam were also great to deal with!! I will def refer friends and family to them!! Even tho this dealership was an hour away I would drive back there again to buy.
These guys are the only dealer to bring your truck. No nonsense picked up and dropped off at the house. Fixed the broken door latch in a jiffy