Hi My name is Domenic Albergo, I have a 2016 Lincoln Navigator. I used to bring it to the Lincoln dealership in Schaumburg to get serviced but I asked the Lincoln dealer if I can bring my suv to the ford dealership because it’s closer and they said yes. It was the best choice I made. I called the service department at the Ford dealer to get both of my key fobs reprogrammed and spoke to Eric he was so nice and professional he set my appointment for the same day. So my appointment was to go to the dealership so they can program my key fobs. Eric called me back and said that they do offer a mobile service that can come right to my house I said that was even better but not only did he tell me about the mobile service he also told me that there was a recall on my suv and he can get that done at the same time that also impressed me so they came to my house. The technician that came over was I think his name was Andrew or Adam I’m sorry I’m very bad with names but anyway he was also very nice,helpful,respectful and professional he was at my house for about an hour but not only did he take care of everything I called for he also checked my remote starter because it wasn’t working but he had no luck with it so he recommended that I bring my suv to the dealership which I was ok with that.I will definitely keep dealing with Eric because of how professional he was and very friendly. So thank you service department at the Ford dealership for making my experience very pleasant.

Over 2 hours and over $100 for an oil change and tire rotation. You greedy xxxxs can suck my ripe dirty xxx. Not only will I absolutely not be back. I will make sure to tell everyone I know not to go to you. Greedy xxxxs . You can lose my information. I don't want to hear from you again. LOOSE MY INFORMATION!

Everything went great and everyone was professional and nice

I replaced my battery and have had two additional batteries replaced because they failed the test within days. Now the third battery is also causing a warning light, so it looks like this battery will have to be replaced soon, too. Looks like you have a bad batch of batteries from Ford.

Jessica was very informative with what was going on with my car She was a pleasure to deal with

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The service was provided smoothly and finished within time expectations.

Ryan was very helpful and patient with my husband and I throughout are purchase. I would definitely refer Ryan buy a car from him.

The guys were great. Walked out with the car I wanted with out any stress! All very nice and welcoming and knew their stuff.

Amazing customer service!

It took over 2 hours for a simple works package.

I drive to your dealership from Arlington Heights because I have been pleased with the service & your employees. I bought my last 4 cars there going back years.

Justen was super patient and helpful. I stopped in on my way to the airport because I wanted to see the difference between the 2022 Mavrick I had for work and the new 2025 Mavrick I was hoping to purchase. I literally had 10 minutes before I had to leave for the airport. He took the 10 minutes to show me the inside of the 2025 Mavrick they had and I intended to return the next day. I didn't make it back in until a few days later but he remembered me and worked with me to order the 2025 Mavrick I wanted. They didn't have any in stock so Justen and his manager Dave worked to get me the truck I wanted from a dealer in a nearby state. I started a new job and needed the truck quickly so they made it happen by sending one of their own employees to Michigan to pick up my new truck. Justen was super helpful and kept me updated along the way.